With the complexity of your business comes the stress of an effective phone system. With multiple customer service representatives in my company, it was difficult for me to find a phone system that could handle the workload of many users at the same time. After searching for other options, I found a website that allowed me not only to purchase the entire phone system, but also the equipment to add additional lines to my current business system.
After looking at the cost factors, your business made it easier for me to decide whether it would be more profitable for me to add additional lines to my current phone system or buy a new one. After consulting with telephony professionals, it was decided that a key system would be more effective for my business. This decision was made by evaluating the cost of purchasing a new system versus upgrading an older one.
Ultimately, cost is more important in deciding the benefits for a company’s future success. After consulting with my boss, we discussed the positives and negatives of buying a new system. While the new equipment would have been a great addition, we were concerned about the complexity of the new system. We would like to immediately implement our current business activities in their use and would need training in the use of the new phones.
After great consideration, we purchased a new key system for our customer service staff of nearly 10 people and another 100 employees. After an introductory meeting for all staff on the new system, employees immediately returned to work using the new system within an hour.
This decision was very important to the continued success of my company. I have seen better results with the speed with which calls are transferred to the appropriate representatives. This allows you to address customer needs in a more timely manner. Overall, this new system has positively increased the quality of our customer service.
By investing in a better system, the success of my business and the satisfaction of my customers are better. Quality is absolutely essential for an efficient team. And after taking the time to make a change in my company, I was continually satisfied with my decision.